Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

There are very few IT infrastructure components you should be housing internally – outsource everything else.

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Your Challenge

  • Outsourcing infrastructure through co-location, managed services, and IaaS has become extremely popular in the past few years:
    • The growing expectations for constant availability from customers call for a higher level of capabilities than the internal IT infrastructure can cost-effectively provide.
    • There are more IT infrastructure outsourcing options available now than there ever have been before – there is a suitable option for every organization.
  • Almost every organization is outsourcing a part of their IT infrastructure.
  • However, only 42% of Info-Tech’s clients receive the benefits they expect to in the first year of IT infrastructure outsourcing.

Our Advice

Critical Insight

Success results from making the right outsourcing choices and building a strong partnership with your service providers.

  • Decide what to outsource based on criticality of applications and risk factors involved.
  • Cost and strategic fit should both be factors in the deployment model decision.
  • Develop an RFP based on both your current and future requirements.
  • Treat your vendor as a partner – collaboration works much better than penalties do.

Impact and Result

Maximize your chances of success by following these steps below:

  • Conduct due diligence when deciding what to outsource.
  • Evaluate and select the most appropriate deployment method.
  • Identify infrastructure requirements before developing an RFP.
  • Assess and select the most appropriate provider for the organization’s needs.
  • Manage the transition and vendor relationship.

Outsource IT Infrastructure to Improve System Availability, Reliability, and Recovery

1

Assess the organization’s outsourcing profile

Determine whether now is the right time to outsource, select the components of infrastructure to outsource, and select the most appropriate deployment model.

2

Structure the project

Document your project goals.

3

Develop an RFP

Define the organization’s short-term and long-term infrastructure requirements.

5

Manage the transition and vendor relationship

Transition infrastructure components smoothly and build a collaborative vendor relationship.

Onsite Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Assess the infrastructure outsourcing profile

The Purpose

  • Assess whether the organization is ready to outsource its IT infrastructure.
  • Determine what to outsource.
  • Select an outsourcing deployment model.

Key Benefits Achieved

  • Understanding of whether now is the right time to outsource your IT infrastructure.
  • Defined list of infrastructure components that are appropriate for outsourcing.
  • Selected deployment model that is most cost effective and suitable for your organization.

Activities:
Outputs

1.1

Assess the organizational readiness to outsource.

  • Readiness to outsource.

1.2

Understand the criticality of your applications.

1.3

Assess the risk of outsourcing each application.

1.4

Decide what not to outsource.

  • List of infrastructure components to outsource.

1.5

Calculate the cost of operating your in-house IT infrastructure.

1.6

Conduct a strategic fit assessment in addition to your cost analysis to help you select the right deployment model.

  • Selection of the most cost-effective deployment model.

1.7

Select your deployment model based on a cost comparison and strategic fit analysis.

  • Selection of a deployment model that aligns with the organizational risk posture, competitive landscape, and rapidity of growth.

Module 2: Structure the project

The Purpose

  • Define project goals.
  • Clarify project roles and responsibilities.
  • Develop a business case to achieve management buy-in.
  • Develop metrics to measure success.

Key Benefits Achieved

  • Defined project goals, responsibilities, scope, and success metrics which will result in more successful project management.

Activities:
Outputs

2.1

Brainstorm your IT outsourcing goals.

  • A list of your organization’s IT outsourcing goals.

2.2

Clarify project roles and responsibilities.

  • The division of project roles and responsibilities.

2.3

Develop your IT outsourcing business case.

  • A completed outsourcing business case.

2.4

Develop success metrics.

  • A set of project success metrics.

Module 3: Identify the requirements and develop an RFP

The Purpose

  • Develop an RFP that reflects your short term and long term requirements.

Key Benefits Achieved

  • Defined short term and long term requirements which reduce your risk of outgrowing your vendor.
  • A well-defined RFP which will increase your chances of outsourcing success.

Activities:
Outputs

3.1

Define your short term and long term requirements.

  • A list of your organization’s short term and long term requirements.

3.2

Develop an RFP.

  • An understanding of how to approach a service level agreement (SLA).
  • A completed request for proposal (RFP).

Module 4: Evaluate RFP responses

The Purpose

  • Select the best vendor for your needs.

Key Benefits Achieved

  • An understanding of how to approach the RFP response evaluation process.
  • Selection of the most appropriate vendor for your needs.
  • Reduced risk of buyer’s remorse.

Activities:
Outputs

4.1

Evaluate your RFP responses.

  • An understanding of the service provider market and favorable characteristics to look for when evaluating vendors.
  • Scored RFP responses to help you select a vendor.

Module 5: Manage the transition and vendor relationship

The Purpose

  • Plan for a smooth transition to outsourcing.
  • Build a collaborative on-going vendor relationship.
  • Measure your project success.

Key Benefits Achieved

  • A smooth transition and collaborative vendor relationship will lead to greater outsourcing success.

Activities:
Outputs

5.1

Plan and visualize your changes to people, processes, and technology.

5.2

Develop a communication plan and governance structure.

5.3

Understand how to build a collaborative partnership with the vendor.

  • Understanding of how to transition and build a collaborative vendor relationship.

5.4

Examine the process for switching and exiting service engagements early.

5.5

Track your project success.

Search Code: 75786
Published: August 19, 2014
Last Revised: August 19, 2014