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Vendor Landscape: Web Experience Management

Give users experience… and then take their money.

Last Revised: September 10, 2012

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Your Challenge

  • Organizations want to deliver a personalized and on-going experience for their website visitors.
  • Organizations must respond to the increase of mobile device usage and expand their digital presence by delivering optimized content for mobile devices, including the development of mobile apps.
  • Organizations need to align marketing campaigns across multiple channels.

Our Advice

Critical Insight
  • Social integration is key: Vendors are starting to take advantage of information available on social sites. They are now using it to deliver personalized content as well as develop an awareness of public sentiment surrounding an organization.
  • Multiple channels, continuous experience: The ability to maintain a coherent, ongoing experience across multiple channels is important for creating a great user experience.
  • Action-based analytics: Analytics are great, but being given prescriptive advice on changes to improve your content is better. Several vendors are providing built-in advice and best practices based on website usage and search terms.
Impact and Result
  • Understand what’s new in the WEM market.
  • Evaluate WEM vendors and products for your enterprise needs using Info-Tech’s WEM Vendor Landscape.
  • Determine which products are most appropriate for your particular use case and scenario.

Get to Action

  1. Evaluate the leading solutions for WEM

    Understand the market and available options.

  2. Identify the WEM solution that best meets enterprise needs

    Develop a shortlist to speed the selection process.

Related Solution Sets

Vendor Landscape: Enterprise Content Management for Process Workers

Bring the processes to workers - wherever they are.

Related Content


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Give users experience… and then take their money.

Companies Who Helped

  • Tampa Bay Times
  • UN OCHA
  • ThoughtMatrix

Solution Road Map

Other Solution Sets in Content & Document Management

  1. Reintroduce the Information Lifecycle to the Content Management Strategy
    Content is exploding; ensure it is a firework and not a powder keg.
  2. Vendor Landscape: Enterprise Content Management for Process Workers
    Bring the processes to workers - wherever they are.
  3. Vendor Landscape: Enterprise Content Management for Knowledge Workers
    Choose the tools that enable appropriate content movement for your organization.
  4. Use SharePoint for Enterprise Content Management
    Findability, taxonomies, and records management: It’s more expensive than you think.
  5. Develop a SharePoint Governance Strategy
    Bring a Sheriff to the SharePoint Wild West
  6. Extend SharePoint to Overcome Key Challenges
    Third-party products for administration, content management, mobile, and social address common use-case challenges.
  7. Develop a Web Content Management Strategy
    Balance the needs of marketing and IT. Just don’t overbuy!
  8. Vendor Landscape: Web Content Management
    Give marketing the tools it needs but keep the control in IT.
  9. Vendor Landscape: Web Experience Management
    Give users experience… and then take their money.
  10. Find Information in the Enterprise
    Being able to do so, and do it well, is critical to the success of your business.
View the full Solution Road Map