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Remote desktop control saves time, improves first call resolution, and makes for happy users. Some of the key issues when considering remote desktop control solutions are:
- Software-as-a-Service (SaaS) versus on-premise solutions.
- Ease of deployment and use for help desk staff and end users.
- Connectivity to user systems.
- Privacy and security issues.
Understand why this capability is critical to the help desk and how it reduces tickets by as much as 30%, improving staff and user satisfaction.
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2 Comments
On thing I noticeably saw absent was Systems Center Configuration manager. That is an incredibly powerful remote control tools that has a whole host of integrated features that make it appealing.
We've started working with Absolute Manage and have been pretty happy with it. We'll be rolling it out enterprise-wide soon.