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Tracking IT hardware and software assets via spreadsheets and manual processes quickly becomes inefficient and ineffective when enterprises grow beyond 250 users. Selecting and making use of an enterprise IT asset management solution can net...

Remote desktop control saves valuable time and resources. Eliminating desk-side visits and reducing help desk workload by up to 30% can turn the help desk team into miracle workers. Use the right solution to enable your help desk to meld...

Disk imaging is a mature technology that every IT shop should employ to create consistent PC installations quickly and easily. Drive down help desk calls, extend system life and improve user satisfaction by employing this simple technology. Free...

Configure systems quickly and consistently with disk imaging. By employing this simple, mature technology, IT can reduce help desk calls and increase user satisfaction. Say goodbye to bit rot and erratic system performance.

Significant improvements in issue resolution and user satisfaction are realized when the help desk does the driving. Everyone wins by enabling the help desk to connect to a user desktop for issue resolution, problem definition, or a quick user...

Help desk software continues to evolve with additional functionality, ITIL process support, more complex business process automation capabilities, and in some cases, integrated system management tools. These mid-market solutions offer solid...

Help desk incident management, and more importantly IT service management (ITSM), is a critical component of any well run IT department. Avocent's LANDesk Service Desk, formerly Touchpaper Service Desk, is an advanced solution offering business...