salesforce.com dominates the Software-as-a-Service customer relationship management space and is a natural choice for many organizations. The traditional lessons of software purchasing apply in this case, along with new insights that come from choosing SaaS solutions.
When considering salesforce.com, ensure that you get these things right, upfront:
- Product version (i.e. edition)
- Number of users
- Term of the contract
- Storage requirements.
Info-Tech’s buyer’s advice will help you optimize spending on salesforce.com and avoid buyer’s remorse.