Tool

This tool will help you determine how much your organization should invest in a business process management (BPM) initiative. The tool provides a questionnaire to assess your organization's maturity for BPM, including what path to take during...

Tool

This tool will help you map out your current processes and document process owners, resources, and cost. The tool also provides the capability to simulate processes to determine variability in processes and identify bottlenecks.

Tool

This tool will assist you in determining the value to your SMB of a standalone Customer Relationship Management (CRM) suite, as well as best-of-breed point solutions for sales, marketing, and customer service.

Note

The environment in which SMBs manage relationships with their customers is always changing, and new technologies are making it imperative that organizations deploy the correct customer management strategies and tools. Deciding which CRM suite...

Tool

Once RFP responses have been received, organizations selecting a CRM suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the Customer Relationship Management (CRM) features that your organization requires.

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your SMB requires in a Customer Relationship Management (CRM) Suite.

Solution Set

The corporation no longer dictates what the customer wants - the customer is now the real decision maker. SMBs are expected to meet increasingly complex customer demands, and this, along with increasing interaction volumes (due in large part to...

Template/Policy

This tool will help enterprises create a successful CRM business plan in an iterative manner, adding value on a project by project basis.

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features for a Customer Relationship Management (CRM) Suite.

Tool

This tool will assist you in determining the value of a standalone Customer Relationship Management (CRM) Suite to your organization, as well as the best available point solutions for marketing, sales and customer service.

Tool

Once RFP responses have been received, organizations selecting a CRM Suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the Customer Relationship Management (CRM) features that your organization requires.

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Relationship Management (CRM) Suite.

Note

The environment in which organizations manage relationships with their customers is always changing, and new technologies are making it imperative that organizations deploy the correct customer management strategies and tools. Deciding which CRM...

Tool

This tool will assist you in determining the value to your organization of a stand-alone Customer Service Management (CSM) platform.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the CSM features that your organization requires.

Tool

Once RFP responses have been received, organizations selecting a CSM platform need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features for a Customer Service Management (CSM) platform.

Note

Customer service is a changing field and new technologies are making it imperative that organizations deploy the correct customer service strategies and tools. Deciding which CSM suite to select is a difficult task. Use this research to...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Management (CSM) platform.

Note

Info-Tech's buyer's advice will help you optimize spending on salesforce.com and avoid buyer's remorse.

Salesforce.com is the Software-as-a-Service (SaaS) CRM leader and is quickly increasing its marketshare, shaking off early SaaS myths that plagued the market. Complex integration with other applications within the organization remains the...

Salesforce.com and Adobe systems announced a significant new partnership which will formally add Adobe’s rich internet application (RIA) development platform to Salesforce.com’s software-as-a-service (SaaS) platform. “Adobe Flash® Builder™ for...

(9-Sep-09) Taking a page from the Salesforce.com playbook, SugarCRM has announced the availability of Sugar Community Edition on Amazon EC2 to provide CRM developers with an easy-to-deploy development environment in the cloud.

(IT Business) - Canadian tech experts praise Microsoft Office's 2010 Web app offerings. Here's why the Google should step up the pace following Redmond's step into the Cloud

Small (less than 100 branches) and mid-sized (101-500 branches) retail banks are facing a tough economic outlook and increased competition as Internet banking and call centers become part of the cost of doing business. Info-Tech recommends...