Many organizations need to improve their help desk environment. The first step to optimized service delivery is an assessment of existing conditions.
Use this tool to:
- Evaluate current help desk resources (i.e. processes, people, and technologies).
- Determine the maturity of the existing help desk environment.
- Identify the optimal level of help desk maturity.
Assess existing help desk resources to determine the maturity of the help desk environment and identify a path to improved service delivery.
