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Presently, IT staff fill the gap between system monitoring apps and helpdesk ticketing apps. Once the monitoring application reports a problem, IT staff must choose and run diagnostics, analyze and determine the problem, and select and implement a solution. Afterwards, IT staff updates a helpdesk ticket.
Runbook Automation = Automated Incident Response
Enter runbook automation. Candidates for runbook automation include enterprises with mature operational processes that can find savings of more than $150,000 by mitigating alert floods and automating routine tasks.