London, ON August 09, 2011 - A recent Field Service Automation (FSA) Vendor Landscape report published by Info-Tech Research Group, ranked Metrix, Astea, ClickSoftware and Servigistics as Champions in the FSA software market. These vendors...

Tool

Info-Tech conducted its own market evaluation of nine leading eForms solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy enterprise requirements.

Solution Set

The eForms vendor landscape is a mix of new and established vendors addressing a wide range of diverse scenarios.

Note

The eForms market is evolving away from the paper form entirely, replacing it with a rich UI and integration with both new digital media and more advanced mobile functionality.

Video

Make sense of Business Process Management (BPM) using our five-stage model.

Note

Business Process Management (BPM) can deliver improvements in defect rates, delay rates, cycle time, and process customizability. While most organizations stand to benefit, each organization must choose an implementation that matches the scale...

Solution Set

Many organizations can benefit from BPM, but choosing the right level of implementation is key: tools exist at all investment levels, from simple e-forms applications to full-blown suites.

Tool

Use this tool to assess the dollar value of Business Process Management (BPM) benefits and costs. Based on project characteristics, the tool will estimate the net value of each of three implementation paths. Choose the path that promises the...

Tool

Use this tool to inventory and prioritize your processes for the Business Process Management (BPM) implementation. The tool will assess which processes offer the greatest opportunities for BPM improvement at the least cost.

Tool

Use this tool to gain quick insight into your optimal Business Process Management (BPM) roadmap, based on a survey of overall organizational characteristics. Answer questions relating to people, process, and technology, and then find out where...

Solution Set

Successful organizations leverage LMA to acquire more qualified sales leads and increase company revenue.

Template/Policy

The risk of inappropriate information transfer between personal and business contacts within social media must be mitigated by implementing a policy. Tools to establish barriers between personal and private networks and tools to centrally manage...

Solution Set

This solution set will help you implement a strategy to exploit social media opportunities that integrate with your current customer interaction.

Video

This video will help you cut through the hype and gain a better understanding of what social media is and how it can help your organization. Consumers are adopting social media at a breakneck pace, and organizations need to keep up to remain...

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The ability to justify the investment in Lead Management Automation (LMA) is one of the biggest challenges when building the case for LMA software. Use Info-Tech's LMA ROI Calculator to assess the financial impact and ROI of LMA software.

Lights-out management (LOM) provides the benefit of remotely managing and monitoring enterprise servers. Since most brand-name servers are sold with built-in LOM features, IT departments should determine where and how LOM can reduce IT costs and...

The importance of network lifecycle management cannot be overstated when it comes to maintaining network performance and controlling costs. Automating certain workflow processes delivers excellent value in this area, but best practices are...

ZigBee is an innovative wireless protocol with benefits for managing industrial facilities and processes. Investigate energy management and building automation applications to see if ZigBee technology can help reduce costs.

Defining IT value can seem daunting, but IT leaders of small enterprises must not oversimplify the IT value-measuring process. Understand that in the IT context, value means more than a simple list of benefits. IT leaders must take the time to...

As the number of servers grows within an enterprise, the time and effort needed to manage those servers grows even more rapidly. Server management tools provide automated capabilities to ease the pain of day-to-day provisioning, patching, and...

IT staff at many small enterprises continue to manage servers one-on-one. Even if the enterprise has only a few or a few dozen servers, server management tools provide automated capabilities to reduce the time needed for day-to-day provisioning,...

Most IT decision makers are struggling to optimize IT performance measurement, delivery, management, and reporting. Broadly defined, these activities can be grouped together and defined as "IT service management." Understand where the enterprise...

Ad hoc system management is an outdated and inefficient approach that does not reflect the new demands on IT service delivery. Successfully addressing current and future demands for services requires IT leaders to plan for formal system...

Runbook automation bridges the gap between monitoring and ticketing applications by providing automated incident response. Enterprises with mature operational processes that can find savings of more than $150,000 by eliminating alert floods and...

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Planning for the implementation of a systems management solution with data center automation capabilities requires close attention to integration issues. Conduct a gap analysis early in the project planning phase to prioritize efforts and return...

While help desk automation can play a critical long-term role in developing a cost effective service orientation, determining the correct help desk staff ratio is equally as important. Find out your ideal ratio with this research note.

Template/Policy

Download Info-Tech's CRM RFP template to start creating your organization's customized RFP.