Eight Guidelines for Success with Application Maintenance Outsourcing

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Organizations outsource application maintenance as a means to save money, acquire skills and services, and free up internal resources. Ensure program success by following a specific process for application maintenance and support.

Application Maintenance Outsourcing

Application Maintenance Outsourcing (AMO) refers to the ongoing maintenance, conversion, enhancement, and support of an application software portfolio by an external company. Examples of maintenance include regulatory changes, software upgrades, new release installations, and "fix it if it breaks" troubleshooting.

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