Application maintenance outsourcing (AMO) service level agreements (SLAs) are an integral part of the AMO initiative, as they help to set expectations and ensure that the relationship runs smoothly and efficiently. This research note covers the following topics to ensure that small enterprises get the most out of their AMO SLAs:
- The key components of a typical AMO SLA.
- What to measure in AMO SLAs.
- How much to measure in AMO SLAs.
Establish solid AMO SLAs for the small enterprise by learning from the experience of other IT professionals in the field.