IT leaders of small enterprises sometimes struggle to communicate IT value to the rest of the organization. At the same time, many IT leaders depend on the ability to properly define and communicate value when looking to justify expenditures, ensure that resources are being allocated appropriately, and to raise the profile of IT in the organization. In order to avoid the related communication challenges, IT leaders must:

• Understand that IT value is more than a simple list of features and benefits.
• Critically consider the different value-measuring methodologies.
• Choose the right approach to measure and clearly identify IT value.

Use this note to explore the available value-measuring methodologies and identify the correct approach for defining IT value in a for-profit enterprise.