Enterprise Resource Planning (ERP) systems are a significant enough investment to require the formality of a Request for Proposal (RFP) process. Knowing what to include and what to pay attention to can be the difference between getting what you paid for and investing in a dud.
ERP Defined
ERP is a term for the broad set of activities supported by multi-module application software that help a manufacturer or other business manage several important aspects of its business, including product planning, purchasing, inventory management, interacting with suppliers, providing customer service, and tracking orders. These days, ERP can also include modules for finance, human resources, and customer relationship management aspects of a business.