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Design a VIP support model for the service desk that meets the needs of your executives – but doesn’t negatively impact service delivery to the rest of the organization –...
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Reduce costly downtime with a right-sized testing program that improves IT resilience.
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You can’t mature processes without also documenting them. Process documentation is most effective when workflows are both written out and visualized in the form of flow...
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Supporting multiple service desks can be costly and inefficient and produce poor or inconsistent service delivery. This project will help you build a strategy to...
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Understand key trends and differentiating features in the business continuity management (BCM) software marketspace to help you find the right fit.
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You have critical infrastructure and systems in a location that is prone to power outages. You must maintain service continuity and critical systems, whether it is an...
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This blueprint helps you identify your most crucial ticket data and analyze the data to continually mature your daily, weekly, and monthly IT service management...
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