Google Updates Improve Speech Recognition for Contact Center AI

Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.

Drive Digital Transformation With Platform Strategies

This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strategies and the design of...
  • guided implementation icon

EmployBridge Capitalizes on Talkdesk’s AI-Driven Functionalities

EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.

Map Your App! How the Application Portfolio Management Module Links EA Software to ALM Roles

Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...

M&A Runbook for Infrastructure and Operations – Phase 2: Conduct Discovery

This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you conduct discovery.

M&A Runbook for Infrastructure and Operations – Phases 1-4

This storyboard will help you tackle your next M&A deal.

I&O M&A Discovery Letter Template

Use this template to request discovery information from the target organization.

I&O M&A Discovery Template

Complete this template to document the current state of the target organization's I&O.

I&O M&A Workbook

Use this template as a working repository of key information and progress throughout your merger or acquisition project.

I&O M&A Short-Term Integration Capacity Assessment Tool

Use this tool to estimate and plan for resourcing for mission-critical day 1 integration projects.
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