Google has launched several updates for its Contact Center AI product, improving speech recognition accuracy by 40%.
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This blueprint helps enterprises looking for either business model transformation and/or digital transformation to understand platform strategies and the design of...
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EmployBridge, America’s largest specialty industrial staffing company, has selected Talkdesk to support its customer service operations.
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Application portfolio management (APM) is typically characterized as a subset of application lifecycle management (ALM). However, we see this capability included more...
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This phase of the blueprint M&A Runbook for Infrastructure and Operations will help you conduct discovery.
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This storyboard will help you tackle your next M&A deal.
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Use this template to request discovery information from the target organization.
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Complete this template to document the current state of the target organization's I&O.
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Use this template as a working repository of key information and progress throughout your merger or acquisition project.
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Use this tool to estimate and plan for resourcing for mission-critical day 1 integration projects.
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