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There is a statistically significant relationship between analytics used and overall effectiveness for IT departments, but IT leaders know they are missing out by not...
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The speed at which IT leaders need to reduce costs is unprecedented. IT faces a momentous challenge to identify and prioritize cost-reduction measures that don’t...
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IT departments are often viewed as cost centers that always ask for more budget. To deliver value and increase business satisfaction, IT needs a reliable budget...
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IT needs to recover its costs from those that use IT services with a fair and transparent approach. Develop a chargeback model that explains IT costs in a way that...
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Service-based costing brings clarity to IT expenditures and visibility to IT consumption. However, overcoming the challenges of service-based costing requires a logical...
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