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Effectively manage CSAT improvement.
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Make the case for the right customer satisfaction metrics.
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A test plan document describes the scope, approach, resources, and schedule of intended testing activities for a specific system, product, or team. Use this template as...
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A QA strategy document defines the approaches and practices to achieve your organization’s testing objectives and product success criteria. Ideally, this document is...
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A test case is a set of conditions or variables under which a tester will determine whether a system satisfies requirements. The process of developing test cases can also...
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Learn the lessons and insights of a government Info-Tech member from a previous QA workshop. This sample illustrates the outcomes of workshop activities and collaboration...
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