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World Class Operations
Building World Class IT Operations is the most important component of
any IT manager's job
Core processes are the foundation of success
and the most important predictor of an IT leader's effectiveness.
To be successful, IT leaders simply must focus more
time and attention on building effective core processes.
A World Class IT Operation is made up of 36 Core IT Competencies
Grounded in open international standards then refined by our 30,000 member community.
A Comprehensive Program to help you build a World Class IT Operation
Beyond Practical Research – Workshops Get You To Results
- Unlike other research firms, we believe it’s important to help our members implement improvements.
- Thus, for our most important topics, we provide members with on-site 40-hour workshops, which provide implementation assistance.
- Workshops are designed to help focus attention, create alignment, and ensure that best practices are put to work at your organization.
- Our workshops help clients get to immediate impact and results, and are always 100% customized to the member's situation and needs.
Workshops: Focused on You Implementing Improvements
- The goal of each Capability Optimization Workshop is to create tangible benefits and clear improvement as a direct result of the workshop.
- Specific deliverables, goals, metrics and outcomes are established for each workshop.
- Successful workshops will leverage Info-Tech's years of analyst experience and written research to provide an engaging experience that focuses on implementing and getting to measurable results.
- Each workshop begins by diagnosing the current state and then focuses on designing high-impact improvements based on best-practices research.
- Each workshop results in an Optimized Core IT Process that helps IT leaders drive performance and effectiveness.
- Three- and six-month follow-up will occur to ensure benefit realization.
Building a World Class IT Operation Starts Today
Who we have helped with our Workshops
Featured Workshops
Strategy & Governance
IT Strategy
Articulating a clear strategy that aligns with the business is the most important activity a CIO can do.
Infrastructure & Operations
Service Desk
Implement a formal process, prevent major issues, and save yourself time and effort.
Portfolio & Service Management
Portfolio Management
Rein in chaos and uncertainty in the IT investment portfolio, and contribute to business goals.
Security & Risk
Risk Management
Risk is a priority for all enterprises. A successful approach identifies, triages, and communicates risk.
Application Development
Requirements Gathering
Up to 50% of project rework is attributable to problems with requirements; don't let this happen to you.
Application Development
Application Development
Lack of software quality or throughput are often symptoms of organizational meta issues around process and control.
Security & Risk
Disaster Recovery Planning
Close the gap between your DR capabilities and service continuity requirements.
Infrastructure & Operations
Cloud Strategy
Our Cloud Strategy Workshop has one goal: Provide clear, measurable improvements to your current IT Cloud Strategy Process.
Value & Performance
Cost & Budgeting
A formal process for managing IT budgets and costs ensures alignment of IT services with strategic objectives.
Innovation
Innovation Mandate
Changes in the Business and technology environment are impacting relevancy of the IT organization.
Value & Performance
Vendor Management
A process that governs the selection of vendors and subsequent management of vendor relationships, risk, and performance.
The Info-Tech Approach to World Class Operations
There are 36 areas to achieve World Class Optimization
We grounded our framework in Cobit but refined it through our 30,000+ member community
- Analyze your core capabilities
- Leverage best practices research and workshops to help continually improve
- Create all the deliverables needed to build your World Class Capabilities