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What is Sprinklr Social?
With Sprinklr Social, you can deliver a positive experience that’s true to your brand - no matter where your customers are digitally - from a single, unified platform.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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71 Likeliness to Recommend
3
Since last award
88 Plan to Renew
2
Since last award
73 Satisfaction of Cost Relative to Value
3
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Sprinklr Social?
Pros
- Respectful
- Enables Productivity
- Fair
- Continually Improving Product
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Media Channel Integration Outbound
Dashboards and Visualization
Social Response Management
Social Asset Management
Social Post Archival
Campaign Execution
Social Media Channel Integration Inbound
Social Moderation and Workflow Management
Trend Analysis
Contextual Analysis
Sentiment Analysis
Vendor Capability Ratings
Quality of Features
Ease of Data Integration
Breadth of Features
Vendor Support
Ease of Customization
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Sprinklr Social Reviews
ADAM A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Nov 2023
Best large enterprise social media management
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr social was a social media management software which integrated listening first, so is further down the line in being the most comprehensive integrated social management & listening suite.
What is your favorite aspect of this product?
The dashboarding & analytics which are very easy to setup, share & filter. The social engagements feeds which are vital for community managers.
What do you dislike most about this product?
Cost can be prohibitive and additional features all have costs, in addition to their core product
What recommendations would you give to someone considering this product?
Consider for your large enterprise brand or clients looking to transform their social management
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Cons
- Vendor's Interest First
- Less Generous
Ankit D.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2023
Overall, Good Tool
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Quite expensive compared to other tools. Sprinklr is definitely one of the most expensive tools we've used in our organization.
What is your favorite aspect of this product?
Lead generation, targeted advertising, and customer service can all be accomplished with it. Super advanced functions, customizable, and really help to make my work much easier.
What do you dislike most about this product?
The occasional slow loading time
What recommendations would you give to someone considering this product?
You should try once to check it's advance features and hope you would like it
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Generous Negotitation
Sanjay J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2023
A Comprehensive Social Media Management Tool
Likeliness to Recommend
What differentiates Sprinklr Social from other similar products?
Sprinklr is a powerful social media management platform that helps businesses manage, measure, and optimize their social media presence. It's a great tool for businesses that want to maximize their social media reach.
What is your favorite aspect of this product?
Sprinklr is a powerful and versatile social media management platform that enables businesses to engage customers and build relationships across multiple channels. It provides powerful analytics to measure the success of campaigns.
What do you dislike most about this product?
Sprinklr is complex, expensive, and has a steep learning curve which can be difficult for businesses to navigate.
What recommendations would you give to someone considering this product?
Sprinklr is an amazing platform for brands to manage their social media presence and customer relationships. Highly recommend it for any business looking to increase their social presence!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
