What is Hubspot Live Chat?
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
88 Plan to Renew
2
Since last award
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hubspot Live Chat?
Pros
- Reliable
- Performance Enhancing
- Inspires Innovation
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Translation
Learning and Adaptability
Workflow Processing
Natural Language Processing
Wayfinding
Scheduled Availability
Integration With CRM
Personalized Service
Leads Generation
Multi-channel
Knowledgebase
Vendor Capability Ratings
Product Strategy and Rate of Improvement
Availability and Quality of Training
Business Value Created
Quality of Features
Breadth of Features
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of Data Integration
Ease of Customization
Ease of IT Administration
Hubspot Live Chat Reviews
Sonia C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2023
Super quick assistance!
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
Super quick responses ! And always readily available to help.
What is your favorite aspect of this product?
Super quick !
What do you dislike most about this product?
Honestly I cannot think of any.
What recommendations would you give to someone considering this product?
If you went quick responses and assistance, this would be the best for you. No need to exchange emails or jump on phone calls.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Cons
- Under Delivered
Ruben S.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2023
The integration with the CRM is the best
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
The integration with the CRM and you can use it for free (the CRM and the chatbot) and you can track there your leads; it also is easy to install on your website, and all the functionalities that it offers are great, like, scheduling the times that the users are available when the user is not available will send an automatic response and will send you an email. You can respond from there and another free functionality.
What is your favorite aspect of this product?
Have a free version that is so complete in different functionalities
What do you dislike most about this product?
Nothing is almost perfect.
What recommendations would you give to someone considering this product?
To implement in your website ASAP, to track the traffic and leads for your website.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Rishi B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jan 2023
Live chat with automation features
Likeliness to Recommend
What differentiates Hubspot Live Chat from other similar products?
When it comes to chat button, one can choose between an agent, a chat bot, or a mix of agent and chat bot. As a lead generation tool, Hubspot Live Chat is better than adding Facebook/WhatsApp chat buttons (at least as main chat tool) as adding a social media might not go well with a section of audience. Hubspot Live Chat syncs well whether one is using the same for sales or marketing or support. Segmentation takes care how the email list is created.
What is your favorite aspect of this product?
Nice visual display.
What do you dislike most about this product?
Price is on the higher side.
What recommendations would you give to someone considering this product?
Before buying any Hubspot product, make sure you have a prior planning how to deploy resources. You need to work pricey Hubspot subscription to work for you. Only then you can reap rewards.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing