What is Cisco Webex Support?
Cisco Webex Support is a dynamic platform for remote technical support. It provides real-time support and customer service to customers anywhere in the world. Decrease call times, get faster resolutions, and reduce overall costs.
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
2
Since last award
100 Plan to Renew
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+96 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Cisco Webex Support?
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Audit Management
Augmented Reality Remote Assistance
Attended and Unattended Remote Access
Remote Control
Remote Support
Web & Desktop Conferencing
Intelligence Reports
Real User Monitoring
Discovery
Role-Based Access Controls
Vendor Capability Ratings
Quality of Features
Breadth of Features
Business Value Created
Ease of IT Administration
Ease of Customization
Usability and Intuitiveness
Vendor Support
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Ease of Implementation
Cisco Webex Support Reviews
Nigel A.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Webex Support is one of the friendliest programs
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Fast responses are the best. As a social being, I find it frustrating when I have to wait forever for a response from customer support. It's a huge pain. This has never occurred with webex CS. They are constantly one step ahead of the game.
What is your favorite aspect of this product?
I appreciate that I don't have to download anything to gain access to the help center. Common problems with presenting, switching hosts, and other aspects of running a Webex event, and how to fix them. It has allowed us to hold massive company meetings that Teams otherwise couldn't support.
What do you dislike most about this product?
The troubleshooting options on the standard menu never seem to address my specific problem or concern. Even while I get that bots can save money, I wish that they had an improved chat feature because they rarely answer my questions thoroughly or quickly.
What recommendations would you give to someone considering this product?
It is currently employed in operational settings. We used Webex as we rapidly expanded to meet internal demand. It allows us to improve the quality of all of our media, whether it be audio, video, or photographs.
Pros
- Reliable
- Efficient Service
- Acts with Integrity
- Friendly Negotiation
Jalin M.
- Role: Sales Marketing
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2023
Efficient and fast assistance tool
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
The folks at the Webex help desk were quick to respond to my inquiries, and they fixed every problem I brought to them. When we run into technological difficulties that we can't figure out on our own, we can turn to the experts at the Webex Help Center for assistance.
What is your favorite aspect of this product?
Webex Support Center's speed in responding to questions and problems is its strongest feature. The admin team also benefits from cloud computing's remote access and end-user system updates. It is also helpful to be able to send files straight to the user's computer. Their customer service is excellent, and whenever there is a major problem, they immediately begin rolling out fixes.
What do you dislike most about this product?
During the time I've been using it, I haven't run into any major problems. We stopped calling Cisco's help desk two weeks ago since we no longer had any open tickets. On vacations, however, the Webex support team is noticeably slower to respond.
What recommendations would you give to someone considering this product?
The Webex Help Desk has solved a number of issues for us and addressed questions from our attendees. For every problem we encountered, they had an answer. We were able to remotely log into PCs to run upgrades thanks to this program's convenient remote desktop functionality.
Pros
- Reliable
- Effective Service
- Transparent
- Helps Innovate
Olugbenga Temitope O.
- Role: Information Technology
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2023
Amazing Tool for video conferencing,
Likeliness to Recommend
What differentiates Cisco Webex Support from other similar products?
Clear video conferencing and screen share.
What is your favorite aspect of this product?
The ease of screen sharing
What do you dislike most about this product?
nothing that comes to mind
What recommendations would you give to someone considering this product?
For your clear video conferencing, online meetings, screen share please choose cisco webex
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing