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Vendor Landscape Plus: CRM Software

Complex CRM suites can leave a sour taste.

More Details
CAUTION: This content has been retired, and is no longer being maintained. It may contain information or links that are out of date and/or broken. Please use this solution set with caution.
Selectacrm-storyboard
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Your Challenge

  • Leading CRM suites are too expensive and overly complex for most SMBs.
  • CRM leads the SaaS movement, making delivery method a key consideration for CRM product selection.
  • CRM product selection is almost as cumbersome as CRM implementation; too long and costly. Use Info-Tech's CRM Decision Diamond™ to shorten the process.

Our Advice

Critical Insight
  • Organizations are pushing back on traditional and complex CRM suites in favor of platform-like solutions, allowing integrators to build specific solutions.
  • CRM software delivered as a service, led by Salesforce.com, is a mature, viable technology option for most SMBs.
  • Microsoft has evolved into a leading CRM vendor with Dynamics CRM v4, boosted by the natural and extreme Outlook integration.
Impact and Result
  • Info-Tech's CRM Decision Diamond™ will help you select the right CRM feature set and app delivery method to achieve immediate value and long-term flexibility.
  • The CRM Decision Diamond™ shortens selection time by examining pre-screened vendors specifically recommended for SMBs.
  • The CRM Decision Diamond™ allows you to spend your consultancy budget on CRM implementation, instead of selection.

Get to Action

  1. Analyze market trends for on-demand CRM vs. on-premise CRM.

    Select an appropriate delivery model for our organization.

  2. Compare major CRM vendors and products against each other.

    Create a shortlist of appropriate vendors and technologies.

  3. Evaluate specific CRM products and vendors in more depth.

    Select the right vendor for our organization.

Tags

SAP, CRM, Salesforce.com, customer relationship management, Microsoft Dynamics, SalesLogix, salesforce, CRM vendors, Microsoft Dynamics CRM, customer relationship management (CRM), CRM market, CRM vendor selection, SAP CRM, Sage SalesLogix, dynamics crm, oracle siebel, Rightnow, Rightnow crm

Related Content

  1. CSM Platform Opportunity Assessment Tool
  2. CRM Suite Opportunity Assessment Tool for Large Enterprises
  3. CRM Suite Evaluation and RFP Scoring Tool for Large Enterprises
  4. CRM Suite Vendor Demonstration Script
  5. CRM Suite RFP Template for Large Enterprises

1 Comment

  • Missing_comment
    Fred Cook - 2010-03-03

    I would recommend that you investigate CDC Pivotal CRM system

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Complex CRM suites can leave a sour taste.

Companies Who Helped

  • Auckland District Health
  • Care To Care, LLC
  • Champion Enterprises Inc
  • Connect Consulting Ltd
  • DHS Technologies
  • Dundee Securities
  • Konecranes Service Limited
  • Missouri Employers Mutual
  • Pratt Corporation
  • Stride And Associates

Solution Road Map

Other Solution Sets in CRM Suites
1. Vendor Landscape Plus: CRM Suites for Small Enterprises
Select and deploy a CRM suite that synchronizes marketing, sales, and customer service to provide a comprehensive view of the customer.
2. Vendor Landscape Plus: CRM Suites for Large Enterprises
Select and deploy an enterprise-class CRM suite that provides a 360-degree view of your customers across marketing, sales, and customer service processes.
View the full Solution Road Map