Satisfy Digital End Users With Low- and No-Code | Info-Tech Research Group

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Your organization decided to invest in digital solutions to support their transition to a digital and automated workplace. They are ready to begin the planning and delivery of these solutions.
However, IT capacity is constrained due to the high and aggressive demand to meet business priorities and maintain mission critical applications. Technical experience and skills are difficult to find, and stakeholders are increasing their expectations to deliver technologies faster with high quality using less resources.
Stakeholders are interested in low and no code solutions as ways to their software delivery challenges and explore new digital capabilities.

Our Advice

Critical Insight

Current software delivery inefficiencies and lack of proper governance and standards impedes the ability to successfully scale and mature low and no code investments and see their full value.
Many operating models and culture do not enable or encourage the collaboration needed to evaluate business opportunities and underlying operational systems.This can exacerbate existing shadow IT challenges and promote a negative perception of IT.
Low and no code tools bring significant organizational, process, and technical changes that IT and the business may not be prepared or willing to accept and adopt, especially when these tools support business and worker managed applications and services.

Impact and Result

Establish the right expectations. Profile your digital end users and their needs and challenges. Discuss current IT and business software delivery and digital product priorities to determine what to expect from low- and no-code.
Build your low- and no-code governance and support. Clarify the roles, processes, and tools needed for low- and no-code delivery and management through IT and business collaboration.
Evaluate the fit of low- and no-code and shortlist possible tools. Obtain a thorough view of the business and technical complexities of your use cases. Indicate where and how low- and no-code is expected to generate the most return.

Satisfy Digital End Users With Low- and No-Code Research & Tools

1. Satisfy Digital End Users With Low- and No-Code Deck – A step-by-step guide on selecting the appropriate low- and no-code tools and building the right people, processes, and technologies to support them.

This blueprint helps you develop an approach to understand your low- and no-code challenges and priorities and to shortlist, govern, and manage the right low- and no-code tools.

2. Low- and No-Code Communication Template – Clearly communicate the goal and approach of your low- and no-code implementation in a language your audience understands.

This template narrates a story to describe the need and expectations of your low- and no-code initiative to get buy-in from stakeholders and interested parties.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.

8.3/10

Overall Impact

$13,054

Average $ Saved

6

Average Days Saved

Client

Experience

Impact

$ Saved

Days Saved

Testimonial

UniSuper

Guided Implementation

8/10

$23,649

10

Department of Energy and Public Works

Guided Implementation

10/10

N/A

N/A

The session was very relevant to our current situation and provided some great material for further consideration and consumption. Suneel has a gre... Read More

South West Water

Guided Implementation

7/10

$2,460

2

Workshop: Satisfy Digital End Users With Low- and No-Code

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Select Your Tools

The Purpose

Understand the personas of your low- and no-code users and their needs.
List the challenges low- and no-code is designed to solve or the opportunities you hope to exploit.
Identify the low- and no-code tools to address your needs.

Key Benefits Achieved

Level set expectations on what low- and no-code can deliver.
Identify areas where low- and no-code can be the most beneficial.
Select the tools to best address your problem and opportunities.

Activities

Outputs

1.1

Profile your digital end users

Digital end-user skills assessment

1.2

Set reasonable expectations

Low- and no-code objectives and metrics

1.3

List your use cases

Low- and no-code use case opportunities

1.4

Shortlist your tools

Low- and no-code tooling shortlist

Module 2: Deliver Your Solution

The Purpose

Optimize your product delivery process to accommodate low- and no-code.
Review and improve your product delivery and management governance model.
Discuss how to improve your low- and no-code capacities.

Key Benefits Achieved

Encourage business-IT collaborative practices and improve IT’s reputation.
Shift the right accountability and ownership to the business.
Equip digital end users with the right skills and competencies.

Activities

Outputs

2.1

Adapt your delivery process

Low- and no-code delivery process and guiding principles

2.2

Transform your governance

Low- and no-code governance, including roles and responsibilities, product ownership and guardrails

2.3

Identify your low- and no-code capacities

List of low- and no-code capacity improvements

Module 3: Plan Your Adoption

The Purpose

Design a CoE and/or CoP to support low- and no-code capabilities.
Build a roadmap to illustrate key low- and no-code initiatives.

Key Benefits Achieved

Ensure coordinated, architected, and planned implementation and adoption of low- and no-code consistently across the organization.
Reaffirm support for digital end users new to low- and no-code.
Clearly communicate your approach to low- and no-code.

Activities

Outputs

3.1

Support digital end users and facilitate cross-functional sharing

Low- and no-code supportive body design (e.g. center of excellence, community of practice)

3.2

Yield results with a roadmap

Low- and no-code roadmap

Satisfy Digital End Users With Low- and No-Code visualization

Extend IT, automation, and digital capabilities to the business with the right tools, good governance, and trusted organizational relationships.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

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Guided Implementation 1: Select Your Tools

Call 1: Understand the motivators for low- and no-code.
Call 2: Learn and profile your digital end users.
Call 3: Build and review your low- and no-code use cases.
Call 4: Discuss your low- and no-code tooling options and desired features.

Guided Implementation 2: Deliver Your Solution

Call 1: Review and optimize your SDLC for low- and no-code.
Call 2: Modify your governance to support low- and no-code.

Guided Implementation 3: Plan Your Adoption

Call 1: Design CoE and/or CoP.
Call 2: Review your low- and no-code adoption roadmap.

Author

Andrew Kum-Seun

Contributors

6 anonymous contributors

Search Code: 98756
Last Revised: May 6, 2022

TAGS:

Low code, no code, development platform, robotic process automation, RPA, business process automation, business process management, business managed applications, shadow IT, citizen development, BizDevOps

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