Vendor Landscape: Unified Communications

It's high time to make your presence felt with real-time IP communications.

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Avaya Aura, IP Office

Unified Communications Manager

Microsoft Lync

OpenScape UC

Sametime, Unified Telephony

Director (& other components)

OpenTouch, OXE

Switchvox

Customer Interaction Center / Messaging Interaction Center

UC Suite

Mitel Applications Suite

UC for Business, UC for Enterprise

What is a Value Score?

The Value Score indexes each vendor’s product offering and business strength relative to their price point. It does not indicate vendor ranking.

Vendors that score high offer more bang for the buck (e.g. features, usability, stability, etc.) than the average vendor, while the inverse is true for those that score lower.

Price-conscious enterprises may wish to give the Value Score more consideration than those who are more focused on specific vendor/product attributes.

Weight: You can adjust the weight to what is more important to you.

Progress Bars:
When both vendor and product weightings are equal to exactly 100%, your custom shortlist will be generated.

View our vendor methodology

Vendor

Product

Viability

Vendor is profitable, knowledgeable, and will be around for the long-term.

Strategy

Vendor is committed to the space and has a future product and portfolio roadmap.

Reach

Vendor offers global coverage and is able to sell and provide post-sales support.

Channel

Vendor channel strategy is appropriate and the channels themselves are strong.

Total

You are currently over the vendor limit, please adjust your weightings to equal exactly 100%.

Features

The solution provides basic and advanced feature/functionality.

Usability

The solutions dashboard and reporting tool are intuitive and easy to use.

Affordability

The five year TCO of the solution is economical.

Architecture

The delivery method of the solution aligns with what is expected within the space.

Total

You are currently over the product limit, please adjust your weightings to equal exactly 100%.

What matters more, the vendor score or the product score? As you weigh the importance, we will generate the vendor shortlist to match your needs.

Weight

Avaya

Avaya Aura, IP Office
Vendor: Product:

Cisco

Unified Communications Manager
Vendor: Product:

Microsoft

Microsoft Lync
Vendor: Product:

Siemens

OpenScape UC
Vendor: Product:

IBM

Sametime, Unified Telephony
Vendor: Product:

ShoreTel

Director (& other components)
Vendor: Product:

Alcatel-Lucent

OpenTouch, OXE
Vendor: Product:

Digium

Switchvox
Vendor: Product:

Interactive Intelligence

Customer Interaction Center / Messaging Interaction Center
Vendor: Product:

Toshiba

UC Suite
Vendor: Product:

Mitel

Mitel Applications Suite
Vendor: Product:

NEC

UC for Business, UC for Enterprise
Vendor: Product:

View Vendor Shortlist

What is a shortlist?
A shortlist is a personalized list of vendors based on the criteria above.

Your shortlist offers more information about vendor's strengths, weaknesses, price-points, etc, and ranks them according to your needs.

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Download the Storyboard Overview

Your Challenge

Many organizations are looking at unified communications technologies to enhance productivity and affect improved collaborations.
Vendors offer a range of capabilities in their UC offerings, from basic presence, instant messaging, and mobility features, through video conferencing, content sharing, collaboration platforms, and multi-media recording and analytics.
This Vendor Landscape isolates key vendor strengths and challenges, and provides resources to help accelerate your selection process.

Our Advice

Critical Insight

UC capabilities differ greatly between vendor offerings, and organizations should choose carefully to ensure that they are getting the features they need, without paying for features that aren't necessary.
Implementing a UC solution within the context of a broad communication and collaboration strategy (including IP telephony, video conferencing systems, and collaboration environments) offers the greatest opportunity to improve productivity and streamline critical business processes by minimizing communication bottlenecks.

Impact and Result

Quickly develop a shortlist of vendors that offer solutions covering the entire spectrum of UC requirements.
Be confident that the right potential partners are being considered to meet current and future unified communications needs.

Get to Action

Evaluate leading UC vendors
Arrive at a shortlist of vendors for further analysis.
- Vendor Landscape Storyboard: Unified Communications
Select the best fit vendor
Isolate vendors that best meet requirements and accelerate the selection process.
- Unified Communications Vendor Shortlist Tool