Ensure Service Delivery with Systems Management

Dump the bottom-up approach to systems management, and manage services for success.

Last Revised: September 8, 2010



Your Challenge

  • Systems management plays a critical role in service delivery, but many enterprises either don’t do it or take a bottom-up technical approach.
  • Failing to take a service approach to systems management leaves IT exposed to service delivery failures and potential finger pointing when the technical staff try to isolate an issue.
  • This solution set will help you assess your current systems management environment, business needs, and create a plan to move to service-centric systems management.

Our Advice

Critical Insight

  • A solid systems management strategy can deliver on service availability, performance and capacity business needs if approached from the top down rather than as a technologist's tool.
  • Service-focused systems management tools can take the burden off IT and move it to business stakeholders, empowering them to manage delivery without crossing swords with the technologists.

Impact and Result

  • Improve service delivery by sharpening your systems management strategy.
  • Save money by taking a top-down service delivery approach to systems management tools and only buy those you need.
  • Identify capacity needs at the right time to meet business needs, and avoid over-investing in capacity.

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Get to Action

Best Practices Toolkit

  1. Ensure service delivery with systems management.

    Obtain reliable systems operation and performance.

  2. Assess systems management needs.

    Close gaps in service reliability and performance.

Talk to an Analyst

Each of our solution sets include information, tools and templates to help you complete a project on your own. However, if you want extra help, our silver and gold memberships include phone access to our analysts. Analyst calls are focused on helping our members use the research we produce, and our experts will guide you to successful project completion.

  • Book an Analyst Call on this topic. You can start as early as tomorrow morning. Our analysts will explain the process in your first call.
  • Get advice from a subject matter expert. Each call will focus on explaining the material and helping you to plan your project, interpret and analyze the results of each project step, and setting the direction for your next project step.
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