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Ensure Service Delivery with Systems Management

Dump the bottom-up approach to systems management, and manage services for success.


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Your Challenge

  • Systems management plays a critical role in service delivery, but many enterprises either don’t do it or take a bottom-up technical approach.
  • Failing to take a service approach to systems management leaves IT exposed to service delivery failures and potential finger pointing when the technical staff try to isolate an issue.
  • This solution set will help you assess your current systems management environment, business needs, and create a plan to move to service-centric systems management.

Our Advice

Critical Insight

  • A solid systems management strategy can deliver on service availability, performance and capacity business needs if approached from the top down rather than as a technologist's tool.
  • Service-focused systems management tools can take the burden off IT and move it to business stakeholders, empowering them to manage delivery without crossing swords with the technologists.

Impact and Result

  • Improve service delivery by sharpening your systems management strategy.
  • Save money by taking a top-down service delivery approach to systems management tools and only buy those you need.
  • Identify capacity needs at the right time to meet business needs, and avoid over-investing in capacity.

Research & Tools

1. Ensure service delivery with systems management.

Obtain reliable systems operation and performance.

2. Assess systems management needs.

Close gaps in service reliability and performance.

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