This note discusses the adjustments necessary to bridge Service Oriented Architecture (SOA) and Unified Communications (UC) objectives. Given the emerging role of communications in business process optimization, telecom and infrastructure leaders must be kept on board in regards to SOA strategy and planning.

This note is targeted primarily at firms that already have a strong grasp of SOA and UC and are looking for synergies gained from aligning enterprise strategies. For smaller firms, the note provides a prelude to possible next steps after implementing SOA.