Although robust network management platforms have been available for years, the ability to proactively receive, analyze, and effectively respond to many diverse types of real-time network status information is easier said than done. The airline depicted in this case study required stringent service levels because of its global, 24x7 requirements. Consequently, a network management core competency makes good business sense.
This case study discusses several areas that the airline had to address as they moved forward.
- Some of the problems the company faced and its solution.
- The methodology – people, process, and products.
- How smaller enterprises can benefit from the airline's experience.
Developing a core competency is certainly not required for every enterprise. However, the information presented in this case study can benefit most enterprise network management environments.
