Template/Policy

Training is essential to improving IT staff's current performance, as well as adding new skills for future promotion opportunities.

Solution Set

IT organizations, even those not undergoing major changes, must invest wisely in the ongoing training and development of their permanent staff. The training is essential both to improve staff competency in current or proposed areas of...

Solution Set

HR Management is a mature and stable technology. This can be both good and bad. There's no wrong selection decision, but there's no clear winner either.

Solution Set

This solution set will help you assess your current systems management environment, business needs, and create a plan to move to service-centric systems management.

Solution Set

The performance appraisal space is a mess of opinions, formats, methods, and techniques, making it difficult to decide on the performance appraisal approach that is best suited to your organization.

Asking different network organizations for a definition of performance management will likely extract an assortment of answers. However, the most widely agreed upon definition is the "reliable end-to-end management of the requisite business...

Dashboards and scorecards employ different approaches to the communication of enterprise performance data for management decision making. Knowing the difference is essential for IT managers charged with developing the right reporting tool for...

Managers are expected to manage deadlines as well as employee development and expectations. To this end, managers must occasionally provide constructive feedback to their employees to improve performance. Find opportunities to educate and...

To avoid network performance and business user issues, enterprises must understand the symbiotic relationship between network performance and the proper configuration of network elements. Adopt best practices to establish a robust configuration...

Many businesses face challenges when creating and maintaining efficient performance management methodologies. Business Process Analysis (BPA) helps spread awareness about how a company actually carries out its objectives and may offer...

Template/Policy

Business Process Analysis, also known as Business Process Mapping, is a systematic way of representing tasks, activities, procedures, employees, timeframes, inputs, and outputs associated with a specific business process in a flowchart-style...

Government organizations interviewed by Info-Tech have seen clear benefits from their BI implementations, including deeper data insight and improved information access. Common obstacles include data quality and project scoping issues....

Educational institutions interviewed by Info-Tech have seen clear benefits from their Business Intelligence (BI) implementations, including improved ability to meet students' needs and better decision making. Common obstacles include data...

Financial institutions and service firms interviewed by Info-Tech have seen clear benefits from their BI implementations, including improved decision making and data insight. Common obstacles include people issues and length of implementation....

Health care organizations and facilities interviewed by Info-Tech have reported significant benefits from their BI implementations, including improved decision making and data insight. Common obstacles include data quality and implementation...

Retailers and wholesalers interviewed by Info-Tech have seen marked benefits from their BI implementations, including greater information access and deeper data insight. Data quality is the top implementation challenge. Enterprises starting new...

Professional services firms interviewed by Info-Tech have seen clear benefits from their BI implementations, including improved information access and data insight. Common obstacles include data quality and people issues. Firms embarking on new...

Info-Tech data and client interviews reveal that BI success in manufacturing is determined by improvements in decision making and information access. BI challenges include data quality and people issues. Manufacturers embarking on BI initiatives...

Maintaining the performance mandated by business applications requires the appropriate network management tools, their proper configuration, and staff technical skills. Many enterprises fail to monitor these basic areas, and as a result, their...

Case Study

Some business applications require stringent service levels on a 24x7 basis. Regrettably, the network management infrastructure required to support them exceeds the capabilities of many network service providers. Consequently, a growing number...

Developing a network management competency center for those enterprises that are not required to support high-value, business critical applications makes little sense. However, for those enterprise networks that must continuously deliver high...

Based on a recent survey, mid-sized enterprises spend, and in numerous cases waste, hundreds of thousands of dollars on Network Management System (NMS) fault and performance management. Although squandering valuable IT dollars on a lackluster...

In-Depth Report

Automated HR management applications provide cost savings, increase operational efficiencies, and manage human capital. The HR management SaaS delivery model is being increasingly accepted in the mid-market while employee self-service eliminates...