Move from Firefighter to Reliable Operator – Phase 4: Become Proactive


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The last step of the project is to become proactive, and to do this, you need to understand Event & Problem Management and Capacity & Performance Management.

This phase will walk you through the following activities:

  • Identify and implement process activities for Event & Problem Management and Capacity & Performance Management.
  • Build your capabilities.
  • Create roadmap.

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