A key differentiator between projects perceived as successful and those perceived as problematic is the way in which issues are handled. Projects that seem otherwise well run, but have mismanaged issues, will derail quickly.
This research note investigates some of the little-understood facts – and impacts – surrounding project issue management. Primary coverage includes:
- A definition of what exactly constitutes an “issue.”
- The five main activities that compose the issue management process.
- The roles, processes and tools required for effective issue management.
- Practical, downloadable tools that will aid the issue tracking and resolution process.
In the best of projects, issues happen. A sound issue management process can avoid unnecessary delays and costs as well as maintain a strong business-IT relationship. Set up the roles, process, and tools required for issue management and tip the scales toward project success.