Storyboard: Manage and Control Application Maintenance

Author(s): Frank Trovato, Randy Hearn

Seventy-six percent of Info-Tech survey respondents indicated that application maintenance is one of the most critical parts of the business, and yet many organizations are still in reactive mode and don’t allocate enough attention to maintenance in terms of staffing and process.

This storyboard explains how to take control of app maintenance to become more successful and efficient. Topics include:

  • Guidelines for prioritizing requests for both small and large companies.
  • Adding preventative, adaptive, and perfective maintenance so you can prevent many issues before they occur.
  • Change management process.
  • Maintenance process.
  • Case studies.

If you fail to provide appropriate resources and processes for maintenance tasks, the applications that drive your business are at risk.