Note

This storyboard will help you create meaningful procedures to promote improvements in your overall application maintenance approach. If you fail to provide appropriate resources and processes for maintenance tasks, the applications that drive...

Video

Seventy-six percent of survey respondents indicated that application maintenance is one of the most critical areas of the business, and yet many organizations deal with maintenance in a reactive mode, with very little process.

Tool

When evaluating whether to replace a legacy system, focus on business risks and benefits, since in the end, it will be a business decision. Examine risks to productivity, expected costs, and the benefits that the new system will bring to the...

Template/Policy

Use this template to define normal application maintenance business hours, after-hours support, priority guidelines, and response times based on priority.

Template/Policy

This app maintenance workflow template provides flowcharts for managing defects, upgrades, and patches. Use this document to establish maintenance processes specific to your environment. Having processes is key to stepping out of reactive mode...

Use these notes to apply cost-savings across your department. Discover cost savings in every aspect of your cost-to-serve expenses, and use the guidance and tools below to start reducing costs today.

Template/Policy

Over the course of an application's lifecycle, maintenance costs will comprise the majority of total cost of ownership. An Application Maintenance Policy should be in place for all COTS (Commercial Off-The-Shelf) applications to maximize...

Questioning the value of existing software maintenance and support agreements and not getting a good answer? Consider ditching this 15-25% annual expense and save money.

Software licenses represent a material part of every IT budget. They can be complex to negotiate and are often forgotten after a contract is signed. Understand how to better negotiate license agreements in the first place, and how to renew them...

Note

Failure to properly maintain software assets wastes money and can put the enterprise's reputation at risk if downtime is the result. Implement an application maintenance policy to control and raise the profile of this important, yet often...

Tool

Defects cost money - that's the reality. But whether the cost of the defects outweighs the cost of having a formal release management process is dependent on the current state of the IT department. Use the Info-Tech Advisor "Formal Release...

Template/Policy

Release management ensures releases are moved into the production environment with minimal disruption. Use the Info-Tech Advisor "Release Configuration Record" template to keep track of releases. Release management is the process by which new...

Release management is the process by which new applications or modifications to existing ones are moved into the production environment.

A release management process ensures that changes released into the production environment are stable. Application changes are not released directly into production; instead they go through a series of checks and balances to confirm quality and...

Template/Policy

Download Info-Tech's "Software Maintenance Self Assessment" worksheet for a quick way to assess the current state of software maintenance execution within the enterprise.