Good usability is proven to increase business results. Poor usability costs enterprises millions of dollars every year in lost productivity, clients, and sales. Usable solutions are the result of a set of best practices applied by IT practitioners. For every dollar invested in usability, three dollars are saved. Invest in usability best practices today.
Part 1 of "Investment in Usability Delivers Threefold Return" discussed three of six usability best practices:
- Know the User – Identifying the people who will use the solution and the characteristics about them that will impact design.
- Know the Work – Identifying the work that must be supported by the solution, the work environment, and the characteristics of both that will impact design.
- Specify Goals and Requirements – Defining clear, measurable usability requirements based on the user and work profiles.