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Search Engine Optimization (SEO) can attract new customers, reduce marketing costs, and help your organization gain a competitive edge. Use this tool to record your SEO strategy, capture and prioritize keywords, and evaluate the current state of...

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SEO can attract new customers, reduce marketing costs, and help your organization gain a competitive edge. But knowing how to implement it means wading through a sea of conflicting advice or paying big bucks to Internet marketing consultants...

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Use Info-Tech's Usability Goals and Requirements worksheet to help set usability targets and requirements which in turn will help improve the enterprise's bottom line.

(By Info-Tech Analyst Howard Kiewe - Printed with permission from Processor magazine www.processor.com) I recently guest lectured on the topic of usability testing to computer engineering students at an Ivy League university. To give them...

(9-Oct-09) Wouldn't it be nice if software were intuitive and worked the way you expected? If it adapted to your workflow, rather than forcing you to learn its idiosyncrasies and adapt to its built-in assumptions of how tasks should be...

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Automated performance testing helps ensure fast Web application performance with considerable business benefits for small enterprises that can justify the necessary investment. Evaluate the ROI of automated performance testing to determine if...

14-Sep-09 Each year, BtoB asks a panel of five Web site design and usability experts to identify 10 of the best b-to-b Web sites out there. Though the medium continues to evolve, with such features as video and social media playing an...

Effective Project Portfolio Management (PPM) is fundamental to the success of any enterprise. Market leading software solutions offer structured project and portfolio management functionality, robust reporting, full-bodied resource management,...

Rich Internet Applications (RIAs) blend a highly interactive user experience with seamless access to centralized data. Done right, this combination can deliver real business benefit.

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With a modest initial investment, user experience engineering (UXE) delivers user-friendly employee-facing applications and intranet sites that greatly improve employee productivity while reducing training, support, and maintenance costs....

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With a modest initial investment, user experience engineering (UXE) delivers excellent ROI in the form of user-friendly employee-facing applications and intranet sites. These greatly improve employee productivity while reducing training,...

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Since so much work in the modern enterprise is computer mediated, employee-facing Web sites and applications have a huge influence on employee productivity. User experience engineering (UXE) can improve the usability of internal sites and...

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User friendly employee-facing applications greatly improve employee productivity while reducing training, support, and maintenance costs. Thus, user experience engineering (UXE) can make a significant contribution to corporate cost reduction....

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User experience engineering (UXE) for customer-facing Web sites can turn site visitors into customers and that keep on buying through the Web channel. Calculate the return on an investment in UXE using this ROI calculator.

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Customer-facing Web sites and applications are critical in creating a good first impression, yet they often drive customers away by being hard to navigate and difficult to use. User experience engineering (UXE) can solve this problem and make a...

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Many small enterprises rely on a customer-facing Web site to disseminate data and drive sales. Unfortunately, the sites are often hard to navigate and difficult to use, diminishing customer loyalty and reducing sales. User experience engineering...

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Without the marketing budgets of large organizations, many small enterprises rely on a customer-facing Web site to disseminate data and drive sales. User experience engineering (UXE) can make these sites more user friendly, which increases...

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Rich Internet Applications (RIA) drive sales by providing a compelling user experience and reduce support costs by enhancing application usability. But they are also costly and complex to develop. Use this ROI calculator to determine if...

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Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both efficient and easy to use. This combination offers attractive ROI for high-volume computer-supported employee...

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Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both easy to use and cool to watch. This combination offers attractive ROI, especially for customer-facing applications...

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Rich Internet Applications (RIAs) blend the benefit of instant Web access to centralized data with a user experience that is both efficient and easy to use. This combination offers attractive ROI for high-volume computer-supported employee...

Rich Internet Applications (RIAs) drive sales by providing a compelling user experience and reduce support costs by enhancing application usability. But they are also costly and complex to develop. Evaluate the RIA business case and learn the...

Rich Internet Applications (RIAs) blend the benefits of instant Web access to centralized data with a user experience that is both easy to use and cool to watch. But just because they're cool, doesn't mean that they're always a good investment....

User experience engineering (UXE) is a structured research, design, and evaluation process with the goal of improving the usefulness and usability of an application or Web site. Typically, enterprises reap an ROI of at least two dollars for...

User experience engineering (UXE) ensures that custom software is not only useful, but also effective, efficient, and easy to learn. While end users appreciate a friendly UI, the big payoff goes to the enterprise: an ROI of at least two dollars...

In-Depth Report

Improving agent-facing software usability is a key factor in the contact center productivity picture and provides significant financial payback. Take a lesson from the usability engineering process Apple uses to develop its products, including...

Recently a client conducted usability testing on a new Web application. The tight deadline, limited resources, and high expectations for a new Web application proved to be a good situation to evaluate the benefits of semi-formal usability...

Usability testing has proven to be effective regardless of the formality of the process. Do not omit usability testing because of its cost; instead, conduct semiformal usability testing to get fast and inexpensive results.

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Usability benefits can be gained without going to the full extent of formal usability testing. Use this "Informal Usability Test Plan" template to communicate the purpose of the testing process and what will be accomplished during the test sessions.

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Once you have defined the tasks for usability test participants to complete in the "Informal Usability Test Plan," use the "Usability Testing Task Results" template to document the results.