Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 1: Position the Quality Program

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Get your IT staff together to position your program. You need a common vision to solidify the program and rally IT around unifying goals. This phase will help you:

  • Assess your current maturity with respect to quality management.
  • Build a Center of Excellence to help guide and support the quality program.
  • Collect information on the current satisfaction and importance of high quality IT services.
  • Develop a roadmap to guide the rest of your implementation.
  • Hold a positioning working session to build the foundation of your program.

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