Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support


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Understand the use cases and benefits of using text-based services for customer support, and establish how they align to your organization’s current service strategy.

Sections within this phase include:

  • Project Charter Template
  • Text-Based Service Channel Matrix
  • Text Messaging Business Case Assessment

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Search Code: 81890
Published: October 6, 2016
Last Revised: October 3, 2016

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