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Zoom Emphasizes Customer Consent as Critics Question AI Service Terms
Bill Wong, Principal Research Director, shared his thoughts on Zoom's recent changes to its terms and conditions that give the company more control over user data for AI projects.
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Shaky Tech Talent Market Remains Hungry for Hires
Principal Research Director Scott Bickley explains that though macroeconomic signals like stubborn inflation rates have led CIOs to retarget some IT spending, the thirst for tech talent has remained.
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Deepfakes Fueling the Online Anarchy: Researchers Weigh In on the Complexities of Regulation
Principal Research Director Bill Wong sheds light on the unprecedented advances in AI that have led to the development of deepfakes. These manipulations can alter existing content or even create new ones, which are almost impossible to distinguish from reality.
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Microsoft Pushes AI as Github Copilot for Business Hits 27K Customers
Research Practice Lead Scott Bickley shares his thoughts on GitHub being a precursor of sorts to Microsoft's strategy, with the Copilot moniker shaping Mircosoft's pish to infuse AI across its product inventory.
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Caution Tempers Enterprise Enthusiasm for Generative AI
Advisory Practice Lead Scott Bickley explains that executives have grappled with a monthslong rush toward new products and features in the emerging category of generative AI. However, the deluge is only getting started.
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How IT Leaders Are Driving New Revenue
This CIO article explores how IT leaders, given their unique perspective across an organization, can identify and execute revenue-focused initiatives.
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Red Hat Decision Turns World of Open-Source Linux Upside Down
Principal Research Director Fred Chagnon discusses the future of open-source Linux as Red Hat is set to restrict the source code distribution for Red Hat Enterprise Linux (RHEL).
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Forget the VR Vision of the Metaverse: Digital Twins Are Coming
Brian Jackson, principal research director, delves into the more immediate and practical potential of digital twins: software replicas that mirror real-world spaces and objects.
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IT Customer Service Transitions Make or Break CX
Mark Tauschek, VP, distinguished analyst, and research fellow, explains how IT service desks can ease the transition to AI-powered and automated self-service channels for end-users.
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