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RASCI Chart for SCaaS

A template to help ensure every role, project, or task has an accountable party.

SCaaS Controlled Vendor Communications Letter

A template to create a communication process with a vendor.

SCaaS Key Vendor Fiscal Year End Calendar

A tool to track the fiscal year ends of major software vendors.

SCaaS Vendor Communication Management Plan

A template to guide communications between your organization and your vendor.

SCaaS Contract Negotiation Terms Prioritization Checklist

This tool will help you prioritize your negotiation of key terms. When negotiating a contract, it's essential to decide which terms are non-negotiable and which ones have...

SCaaS TCO Calculator

A tool to assist with calculating the TCO for a SCaaS solution.

Interoperability: The True Power Behind the Digital Front Door

This research is designed to help public health and healthcare organizations overcome several challenges by focusing on standards-based interoperability to optimize...

Interoperability: The True Power Behind the Digital Front Door Storyboard

This research offers public health and healthcare organizations eight key insights to unlock the full potential of the digital front door.

Customer Satisfaction Metrics Diagnostic

Determine which customer satisfaction metrics you should really be measuring.

Customer Satisfaction Metrics Library

Find the right customer satisfaction metrics and definitions.
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