End-User Support - Job Descriptions
Topics
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CIO16
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Infrastructure & Operations16
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Enterprise Architecture20
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Applications17
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Project & Portfolio Management10
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Data & Business Intelligence11
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Vendor Management6
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Job Descriptions142
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Application Development31
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Budgeting/Procurement11
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Collaboration8
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Communications2
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Data & Digital Assets24
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Department Governance17
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Desktop Systems2
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Disaster & Continuity1
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Email & Messaging2
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End-User Support9
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Enterprise Applications7
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HR Management2
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Infrastructure & Operations5
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Network Management21
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Operating Systems7
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Project Management23
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Security3
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Small Business Essentials1
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Storage3
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Website Development10
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Types of Content
Application Support AnalystThe Application Support Analyst's role is to deliver support to end users in the organization about how to use various types of software programs efficiently and... |
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Service Desk Technician IIThe Level II Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving... |
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Service Desk Technician IThe Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing,... |
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Deskside TechnicianThe Deskside Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing... |
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Continual Service Improvement ManagerThis role represents a source of accountability for the continual improvement program. The CSI Manager will be the champion for all Continual Service Improvement... |
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e-Learning SpecialistThe e-Learning Specialist's role is to deliver training to end users via Web-based educational models and corresponding software tools. This individual is responsible for... |
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Technical WriterThe Technical Writer's role is to develop written information about the organization's computing systems that aid in their development, use, and support. Outputs will... |
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Software Applications TrainerThe Software Applications Trainer's role is to deliver training to end users in the organization about how to use various types of software programs efficiently and... |
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Customer Service Knowledge ManagerTo successfully implement a Customer Service Knowledge Management (CSKM) platform, ensure that you hire the right people with the right skills to serve as full-time... |
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