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Benchmarking Reports

Industry-specific benchmarking reports built on years of in-depth industry data, collected using our innovative diagnostic programs. We aggregate the data across hundreds of IT departments in your industry to give you tailored vertical insights, all packaged in professional boardroom-ready reports.

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Reference Architecture Sample Slide

Education Reference Architecture

Reference architectures built on years of industry expertise, honed by analysts working with real IT professionals in your industry. Leverage industry best practices so you don’t waste time and money reinventing the wheel.

Education Research Notes

Short, tailored research notes aimed at providing you with timely insights, relevant to your industry. Hot off the press, these notes will be published regularly and pair great with your morning coffee.

Green IT Is Now a Key Component of Sustainability and Competitiveness

Date published:

May 19, 2017

Author:

Dave Wallace

Green IT is now mainstream, often part of the overall sustainability program of the campus, and for university IT organizations, can provide common platforms that are not only environmentally friendly, but lead to the benefits of better IT services and fiscal responsibility.

Successfully Staff Your Tier 1 Service Desk With Students

Date published:

May 19, 2017

Authors:

Sandi Conrad

Natalie Sansone

Hiring students to staff the front lines of your service desk can be a win-win strategy, but only if you give them the tools and training they need to succeed in a Tier 1 role and grow their technical skills for long-term success.

CIOs in Higher Education Must Leverage IT Capability to Improve Revenue

Date published:

May 19, 2017

Author:

Andy Woyzbun

CIOs and IT Directors in colleges and universities must identify how they can help the organization increase key sources of funds and income. There are three significant methods to consider: improving the acquisition of new students, maximizing funding from governments and other grant agencies, and increasing donations from alumni and other supporters.

If You Need to Know What University IT Services Are Like, Ask a Student

Date published:

May 19, 2017

Author:

Michel Hebert

Students are among the heaviest users of university IT services but they are notoriously difficult to engage. Design an end-user satisfaction survey that overcomes the apathy of your target audience and generates answers you can use.

Today’s Class: The Future of the Classroom

Date published:

May 19, 2017

Author:

Zev Skolnik

Technology has been slow to adapt to the classroom setting, but innovation has begun in small groups around the world. Trends like digitization and the use of 3D printing have a long way to go, but will eventually change the classroom learning experience.

Drive Recruitment and Retention and Improve Student Success in Higher Education by Leveraging Data and Predictive Analytics

Date published:

June 9, 2017

Author:

Crystal Singh

In the face of continuously changing business models, organizations of today are turning to data for leveraging insights to help drive decision making and for achieving their goals and objectives. And so too should institutions of higher education.

Schools Are No Stranger to Cyberattacks: What You Need to Know

Date published:

May 19, 2017

Author:

TJ Minichillo

The primary and secondary school sector has seen an increase in targeted cyberattacks driven primarily by the lack of consistent and robust security programs implemented through the sector. Find out what school administrators should do to increase cyber security awareness and protect their critical assets.

Technology in Schools: No Student Left Behind

Date published:

May 24, 2017

Author:

John Pinard

To keep costs down while providing the required level of education through the use of technology, many schools have introduced the idea of permitting students to bring their own devices for use in schools. Although there are some benefits to this plan, there are also some potentially serious pitfalls.

Internet in the Classroom: Remember Your Goals When Finding Solutions

Date published:

July 19, 2017

Authors:

John Annand

Jeremy Roberts

School districts face a unique challenge: how do they meet their organizational needs, while also catering to fickle, Facebook-addicted end users. Banning data-hungry sites is not the solution – students will simply find a way around. Instead, districts should look to take back control of their networks by prioritizing traffic.

Project Status: Red, Yellow, Green, or Greige?

Date published:

July 25, 2017

Author:

Barry Cousins

We’ve had a lot of debate about how to define a “red” project or a “yellow” project. It usually comes down to the discussion about what action should be taken, or perhaps who should take that action.

A Business Case for a Business Case That Will Get Used, Even If It Doesn’t Today

Date published:

August 2, 2017

Author:

David Lee

Start small and simple to show value in knowing the value of projects. Buy-in will then follow.

Shadow IT in the Classroom Gets an F (at Best)

Date published:

August 3, 2017

Authors:

Fred Chagnon

Jeremy Roberts

Teachers, experienced with education applications, often bypass their districts’ IT departments when implementing them. If data is stored offsite, this has privacy implications. IT departments can get out in front, however. Stop the SaaS by educating teachers about the risks and meeting their educational needs.

Establish Guiding Principles for Social Media

Date published:

August 9, 2017

Author:

Ben Dickie

Social media is a powerful avenue for engaging prospective students, current students, and alumni. Understand the major use cases for social media in higher education and establish guiding principles for a systematic and effective social media program.

Increase Security Detection and Response Capabilities for Higher Education

Date published:

August 17, 2017

Author:

Wesley McPherson

CISOs of higher education institutions need an undergrad in security prevention but a master’s in detection and response.