Tagged - workflow automation

Adobe Targets the Next Phase of Customer Experience: Humans and AI Agents

Adobe introduced CX Enterprise as an agentic AI platform designed to help brands create content, improve visibility in AI-driven discovery, and orchestrate personalized...

Has the “SaaSpocalypse” Come for CX Technology Providers?

This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.

Enterprise Connect 2026: Agentic AI, Platform Consolidation, and the Future of Customer Experience

This note provides comprehensive coverage and evaluation of Enterprise Connect 2026, including vendor announcements and market trends.

Develop a Plan to Overcome Your Microsoft Power Apps Challenges Storyboard

A detailed PowerPoint deck that helps you gain a greater understanding of your present Power Apps situation, future goals, and desired outcomes.

Develop a Plan to Overcome Your Microsoft Power Apps Challenges

Use this four-step research framework to properly address these critical issues before scaling Power Apps across your organization.

Asana Goes Beyond Tasks: A Work Graph–Powered AI Offensive

Asana has introduced new AI features aimed at expanding its work management platform with agent‑driven automation. The core capability, AI Teammates, enables AI to directly...

Decide How Agentic AI Fits Into Your Modernization Strategy

This research helps defense technology leaders cut through the noise around agentic AI, clarifying where it fits within a complex modernization agenda, how it aligns with...

Power Apps Key Challenges Survey

This Excel tool helps identify and prioritize your organization’s key Power Apps issues.

Power Apps Workbook

An Excel workbook to facilitate activities outlined in the main slide deck of the research storyboard.

Agentforce 360 – Marketing Ploy or Genuine Transformation?

This technology note evaluates Salesforce’s Agentforce 360 launch, asking: Has the Salesforce platform changed beneath the marketing? What market dynamics have compelled...
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