For those IT leaders that have to use an RFP to solicit bids for help desk software, collating and comparing all the disparate vendor information can be daunting. Use Info-Tech’s Help Desk Software Evaluation and RFP Scoring tool to develop requirements.
Include the tool in the RFP package for vendors to complete and return, making scoring and comparison faster and easier.
This tool will allow you to:
- Choose the features necessary from a comprehensive list
- Identify their importance to the enterprise
- Score vendors on their ability to provide those features
IT leaders that aren’t putting help desk vendors through an RFP process can use this tool to short list possible solutions before proceeding with a demonstration.
