Reposition IT as a Business Service Provider

Reposition IT as a business service provider to ensure that business expectations are understood and met.

Your Challenge

Many IT departments adhere to the classical approach of developing and operating applications with a casual regard for service levels. Expectations of business users are not documented, service levels are unplanned and satisfaction with IT is low.

When IT departments adopt service management, they typically focus on the technology and not on delivering business value. With greater competition from external service providers, there is a greater need to deliver services with the business and end user in mind. Current problems include:

• Lack of communication and understanding between IT and its customers.
• Not meeting expectations of the business.
• Not delivering proper level and quality of service (understand business demand, ensure adequate capacity, drive performance).
• Redundant services increases costs.
• Negative and poor perception of IT in the organization.

Our Solution

• Understand business requirements and expectations. Understand the future demand for services, to be able to plan ahead and meet requirements.
• Develop positive relationships and alignment with the business and service users.
• Proactively detect incidents that impact service levels before they become a major issue.
• Ensure flexible and timely responses to resolve issues.
• Achieve cost transparency of services.

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