Implement Business Process Management
Realize the full potential of your business processes.
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Last Revised: May 18, 2012
- Business Process Management (BPM) must be implemented as a business discipline first and a set of technologies second.
- Most organizations have difficulty identifying current processes that are appropriate for BPM, and modeling them towards their desired end-state.
- Organizations encounter difficulties with end user buy-in. End users are not receptive to changes in their processes, particularly if they have not been involved in the planning of the change itself.
- BPM is not just an IT project nor just a business project: both teams must work collaboratively as neither party has enough expertise to successfully implement BPM alone. Coming to this realization can be a challenge.
- Organizations sometimes spend too much or too little on BPM software because they are not sure what class of process management technology suits their level of BPM maturity.
- Many organizations fail to recognize the benefits of streamlining their processes using BPM methods. These organizations often have unrecognized inefficiencies and bottlenecks.
- The majority of small and mid-sized organizations limit their BPM to modeling, simulation, and minor process improvement. They use existing in-house tools like Visio and Excel, as well as whiteboarding and collaborative brainstorming to identify areas for improvement. This type of BPM works well for many organizations.
- Larger and more complex organizations typically have more mature processes and are thus usually prepared to bring in a full BPM suite. These organizations can allocate more funds and staff resources to full-blown BPM software implementation.
- Organizations often associate benefits of BPM primarily to reduction of cycle times in business processes; however, research uncovered that benefits from compliance with applicable regulations far exceeded improved cycle times.
Impact and Result
- Regardless of organizational size, assess the following four characteristics to determine the organization’s level of BPM maturity to guide implementation and technology decisions:
- Organizational Culture
- Process Maturity
- Technological Maturity
- Business Support
- Implement BPM with a five-step lifecycle to maximize your chances of success:
- Be ready to accommodate more processes in BPM as the business begins to see the benefits; by preparing your team, your BPM optimization, and the implementation methodology for continued success.
Get to Action
Understand how to successfully implement BPM initiatives
Define a BPM implementation strategy following the five steps of the implementation lifecycle.
Determine the organization's level of BPM maturity
Assess organizational culture, business support, process, and technology maturity.
Develop a BPM implementation project charter
Document the project overview, purpose, scope, and parameters.
Execute simulations based on the organization’s real world data.
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