For the ILM policies and procedures to be effective, employees must understand the purpose of them as well as the details relevant to their position. Developing a communication and training plan is the best way to ensure a clear and concise message reaches the intended audience.
Elements of the communication plan include:
- Audience
- Message
- Objectives
- Medium
- Creator
- Timing/Frequency
- Owner
- Feedback Mechanism
Elements of the training plan include:
- Scope
- Purpose
- Audience
- Materials Needed
- Responsible for Materials Creation
- Responsible for Delivery
- Timing/Frequency
- Testing Method
- Feedback Mechanism