Deliver Maximum Value with Limited Staff
Do only the work that really matters.
- The number of staff available to small and mid-sized IT groups is never enough to meet all of the requests made by the organization.
- IT must juggle resources among projects and smaller demands for service, with limited business support for prioritization or awareness of the implications of their demands.
- This solution set will help IT make better decisions as to which initiatives should get priority support.
Our Advice
Critical Insight
To achieve effective demand management, IT must have a number of processes in place:
- Executive management involvement in planning and priority-setting.
- Guidelines for how requests are to be prioritized.
- High control over what priorities staff set for their own work.
Impact and Result
- Ensure that the high priority projects and requests get staffing priority rather than those that are less important.
- Improve the utilization (and productivity) of staff through better control of commitments and availability.
- Enable users to plan more accurately by improving transparency into IT activities.
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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.
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