Most organizations (and application maintenance departments for that matter) do not record and/or monitor key application maintenance metrics. There is almost always maintenance going on within an organization; nonetheless, it's important to track and measure maintenance processes, requests, and changes to understand and evaluate progress and to confirm and provide insight into the organization's actual maintenance process and efficiency.
Use Info-Tech's OptimizeIT Request Trend Analysis Tool to assist in recording and organizing key application maintenance metrics.
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