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IT must continue to deliver service in the wake of help desk staffing reductions. Leverage a variety of Info-Tech techniques to minimize the impact and maintain morale. A number of improvement opportunities may arise when a staffing reduction has occurred. Some of these opportunities are discussed in this videocast:
- User self help tools.
- System, network, and application administration automation tools.
- Communication.
Staffing reductions may be the catalyst necessary to drive buy-in for a number of IT tools and projects. Ensure that communication with users and IT staff is clear and frequent to steer through this difficult time and maintain morale.
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