IT organizations have a number of key vendors that play a critical role in their daily operations. Because of the economy, IT managers should review current as well as potential key vendors to confirm their financial viability and capability to deliver the requisite products and services. This research note discusses several fundamental areas for IT organizations to consider as they perform their vendor risk analyses:
- The company’s current financial position.
- Existing vendor contract terms and conditions.
- The vendor’s support organization.
- Products and services updates.
Both unexpected and unresolved vendor problems can cripple an enterprise. As a result, IT managers should confirm that their IT needs and service delivery strategies remain aligned with key vendor delivery capabilities and contractual guarantees.
